Lumenet
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Support

Help getting Lumenet running on Windows: create an account, activate through your browser, and resolve common issues.

Getting started

Full desktop features require an account. Follow these steps before you install — the Windows installer is coming at launch.

  • Create a free account

    Sign up on this site so you are ready to activate when the installer is published. No payment is required while billing is unavailable.

  • Review the download and activation flow

    Read the Download page for the real activation sequence: install, sign in from the app, approve this device in your browser, return via a local loopback redirect.

  • Explore what the app provides

    Visit the Features page for decision prompts, activity graphs, world map, rules, profiles, and modes — all driven by data that stays on your PC.

Create a free account

Activation help

Activation uses the account-activation design: the desktop app opens your system browser; you sign in and approve linking this computer; the app receives a one-time code on a local address — never your password.

  • Start from the desktop app

    Open Lumenet on this PC and choose Sign in. Only approve the browser prompt if you started activation from the app on this machine.

  • Sign in or create an account in the browser

    Use the same account you created on this site. If you are redirected to log in first, you will return to the activation consent page afterward.

  • Name this device and approve

    On the activation page, review the request, enter a device name you will recognize later, and approve. You can rename or revoke devices from your dashboard.

  • Wait for the loopback redirect

    After approval, the browser redirects to a local address on this computer. The desktop app completes activation with a one-time authorization code. If the app does not respond, see Troubleshooting below.

Troubleshooting

  • The browser did not return to the app

    Confirm you approved activation on this PC and that Lumenet is still running. Check whether a firewall or security tool blocked the local loopback redirect. Try activation again from the app.

  • Seat limit reached

    Your plan enforces a maximum number of active device seats. Sign in to the dashboard, review activated devices, and revoke a seat you no longer use before activating this machine.

  • Offline or entitlement expired

    Local rules and history remain on your PC, but refreshing entitlement requires a network connection to the account service. If you are offline past the grace window, enforcement may pause until the app can verify your subscription again.

  • An app is blocked and needs access

    Use the decision prompt to Allow or Allow once, or edit rules and profiles in the desktop app. Lumenet is designed to show blocks rather than silently drop connections without explanation.

Contact

For privacy questions or support while we are pre-launch, email us at the address below.

We do not operate phone support or live chat at this time.

Email support — [email protected]