Help

How can we help?

Getting started

Install, learn, review, enforce — the first hour, step by step.

Privacy, performance, compatibility, pricing — the questions everyone asks.

What changed in each release.

An app stopped connecting after I blocked it — open Rules, find the app, switch the rule to Allow (or delete it to be prompted again).
Prompts are not appearing — check the mode: Learning and Silent never prompt by design.
Another firewall product is installed — Lumenet will report filter arbitration conflicts in Settings → Enforcement health.
Blocked yourself out of something mid-task — Pause enforcement for five minutes from the tray icon.

Still stuck? Email [email protected] — a human reads it.